We are COVID Secure
We want to reassure all our customers and visitors that we have worked very hard to implement safeguarding measures in order to be a COVID Secure business.
We take the health and safety of our staff, our customers and the general public very seriously and have worked closely with the local Environmental Health department, our insurers and other advisory bodies to ensure we are doing all we can to prevent the spread of the virus.
We are proud to have been approved as a COVID-Secure attraction under Visit England's "We're Good To Go" scheme of 2021.
Assessing the risks
We use risk assessments for all our usual operations but in addition to this, we have completed a thorough Coronavirus specific risk assessment. This is reviewed regularly in line with updates from the Government, Public Health England and relevant local authorities.
You can read our current risk assessment here:
Changing our procedures
To help prevent the spread of the virus, we have altered the way we operate. This includes:
Adapting the shop
Some of the physical measures we have implemented for staff and customer safety are:
Sanitising and hygiene
We are reminding and encouraging staff and customers to follow the health guidance to ensure they are mindful of the symptoms of Coronavirus and the importance of regular and thorough hand washing.
Staff and customers are requested to ensure they do not come into the shop if they or anyone in their household exhibits symptoms.
We have put sanitising procedures in place for every aspect of the business, including all contact points in the shop, the hire equipment and when handling bikes for customer repairs or sales. We are following advice specific to the bike and paddlesports industry to ensure that we are taking all appropriate measures.
Lastly, but perhaps most importantly, we are taking care to be kind to each other, to our neighbours, to our customers and the public. This is a stressful time for everyone and we want to make sure that we are encouraging everyone to think of others and be considerate. The required changes in our operations will mean that we won't be able to serve as many customers as we used to, so we are asking everyone to be patient, to respect our safeguarding measures and treat our staff with courtesy.