We are COVID Secure

We want to reassure all our customers and visitors that we have worked very hard to implement safeguarding measures in order to be a COVID Secure business. We take the health and safety of our staff, our customers and the general public very seriously and have worked closely with the local Environmental Health department, our insurers and other advisory bodies to ensure we are doing all we can to prevent the spread of the virus.

Assessing the risks

We use risk assessments for all our usual operations but in addition to this, we have completed a thorough Coronavirus specific risk assessment. This is reviewed regularly in line with updates from the Government, Public Health England and relevant local authorities.
You can read our current risk assessment here:

s_p_risk_assessment_2020_-_coronavirus_updated_sept20.pdf
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Changing our procedures

To help prevent the spread of the virus, we have altered the way we operate. This includes:

limiting the number people in the shop
ensuring all customers book in advance wherever possible, for hire, repairs and sales
limiting hire bookings to ensure we space everyone out
relocated bike hire set up from outside the shop to our storage unit, to provide more space for social distancing
requesting contactless payments where possible
promoting social distancing and hand washing / sanitising through shop signs, social media and at the booking stage
encouraging hire customers to be mindful of social distancing and considerate to others when enjoying the local area on bikes or boats

Adapting the shop

Some of the physical measures we have implemented for staff and customer safety are:

installed a virus protection full counter screen for till transactions
installed a new hand wash station
provided hand sanitisers for customers and PPE for staff needing to come into close contact with customers
provided additional fans to improve air circulation
repurposed the area outside front of the shop to allow more space for social distancing for people coming and going

Sanitising and hygiene

We are reminding and encouraging staff and customers to follow the health guidance to ensure they are mindful of the symptoms of Coronavirus and the importance of regular and thorough hand washing.
Staff and customers are requested to ensure they do not come into the shop if they or anyone in their household exhibits symptoms.
We have put sanitising procedures in place for every aspect of the business, including all contact points in the shop, the hire equipment and when handling bikes for customer repairs or sales. We are following advice specific to the bike and paddlesports industry to ensure that we are taking all appropriate measures.

Being COVID-Kind
Lastly, but perhaps most importantly, we are taking care to be kind to each other, to our neighbours, to our customers and the public. This is a stressful time for everyone and we want to make sure that we are encouraging everyone to think of others and be considerate. The required changes in our operations will mean that we won't be able to serve as many customers as we used to, so we are asking everyone to be patient, to respect our safeguarding measures and treat our staff with courtesy.